FAQ
Frequently asked questions:
Why can't I download images?
If you can't place an order (no shopping basket), it's likely that you've just registered and your registration is awaiting validation before you can log in.
Why can't I register?
If your registration form will not submit or you can't log in, this usually means you haven't accepted photo.london's Terms & Conditions. Requests to register are approved for press, travel trade and editorial usage. If you are looking to use the images commercially, please contact us.
Why hasn't my request to register been approved?
We aim to approve requests for access within two working days. If your request is approved, you will receive an email confirming your registration details. You will then be able to log in.
How much do the images cost?
Images are free to press and travel trade users for editorial use only. Contact us if you would like to talk about licensing images for commercial use.
How can I download high resolution images?
To download images directly to your desktop, you need to place an order first. Then you simply select the ‘download' option when completing the order.
How long does it take to receive the images?
If you are downloading images directly to your desktop, the download time will depend on the speed of your network. If the download is slow, try only downloading one image at a time.
Are there images that are not online?
All our current images are online, and the library is updated as and when new photos are available.
What size are the images?
All images are high res, with a width no larger than 3,500 pixels and a print resolution of 300dpi.
How do I get my password?
When you register you can choose your own password. If you forget your password, click the "forgotten your password?" link. Your new password will be emailed to your email account.
Why hasn't my order arrived?
If there is a delay, this can be because of corporate/ISP email size limits, or spam filters. If this is case, try adding photos.london to your safe senders list.
Why can't I find anything that suits my search criteria?
There are lots of images available on photos.london. Try the following for the best search results:
- Use keywords, not sentences.
- Check your spelling.
- Use the advance search.
- Make sure you have unticked previous search options when you try a new search.
